FAQ

How do I place an order?

To complete a purchase, follow these steps:

1. Finish adding your chosen items to your shopping cart.

2. Select your payment channel: directly through our web portal or via PayPal.

   • To check out directly on our website, click the green "Checkout" button on the right side of the screen.

   • To check out via PayPal, click the PayPal express button.

3. You will be redirected to our customer details screen. Please enter your email address, full name, and destination shipping address.

4. If you have a valid discount code, enter it in the "Discount" box on the right side and click "Apply" to update your order total.

5. Click "Continue to shipping method". Verify that your shipping address is correct (especially if it differs from your billing address), then click "Continue to payment method".

6. Enter your payment details. You may indicate, if applicable, that your shipping and billing details are identical.

7. Click "Complete order" to finalize. You will be redirected to an on-screen order confirmation summary, and a confirmation email will also be dispatched.

If you encounter issues during checkout, please contact our customer support team by emailing service@Adoliz.com.

What if items are missing or wrong products are delivered?

For missing or incorrectly delivered items, please contact us at service@Adoliz.com. Please state your order number and provide photo evidence (file size under 1 MB). We will gladly send you the correct item at no additional charge, and we will not require you to return the incorrect item! You may keep it as a gift from us.

How do I know my order was submitted successfully?

You will receive an automated email confirmation containing your order reference number and purchase summary.

I want to change my ordered items. What should I do?

Modifications to your order are permitted until 11:00 PM (PDT, UTC-7) on the same day the order is placed. Please contact us promptly at service@Adoliz.com to request a change.

How do I add items to my shopping cart?

Navigate to the page of the product you like, select your preferences, and click "Add to Cart" to go to your cart summary. Enter your desired quantity in the "Quantity:" box next to the image. You can then continue shopping or complete your checkout.

How do I view what is in my shopping cart?

Click the shopping cart icon at the top of the webpage. Once open, you can update item quantities or delete items by clicking the "Remove" link next to the listing.

How do I remove items from my shopping cart?

Click the "Cart" icon in the upper right corner of your screen to view your active cart. Find the item you want to delete and click the "Remove" link to automatically clear it and update your cart page.

How do I adjust the quantity of an item in my cart?

Click the "Cart" icon at the top right of your screen. Move your cursor to the "Quantity" field for the specific item and type in your desired quantity. The page total will automatically recalculate.

What web browsers are recommended for this website?

We recommend Google Chrome, Safari, Firefox, or Internet Explorer.

What payment methods do you accept?

We accept four major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I pay using PayPal?

Once you finish adding items to your cart, click the "PayPal" button at checkout. You will be redirected to PayPal's secure site to authorize your payment smoothly.

How do I use a discount code?

1. Select your item and click the green "Checkout" button.

2. Enter your details on the customer information page.

3. Locate the "Discount" box on the upper right of the screen.

4. Input your voucher code and click "Apply". Verify that the discount appears in the price breakdown below before finalizing your order.

What is your return and exchange policy?

Please refer to our Return Policy for detailed return rules. Our customer support channel is available 24/7, and we respond to inquiries as quickly as possible.

How can I return an item?

Contact our support channel at service@Adoliz.com for specific return instructions.

What are your cancellation terms?

Order cancellations are permitted until 11:00 PM (PDT, UTC-7) on the day the order is placed. After this time, cancellations are no longer possible. Contact us at service@Adoliz.com to submit a cancellation request.

Is online ordering secure?

Yes. Transmitted order data and personal customer information are protected using industry-standard SSL (Secure Sockets Layer) encryption technology.

Is it safe to use my credit card on your website?

Our website processes payments through secure credit card gateways using AES-256 encryption standards to ensure your financial details remain safe.

Will my personal data remain confidential?

All information you share with us is private and confidential. We never sell, rent, or lease your personal data to third parties without your consent, unless required by law.